• All orders will be sent within 2 working days of receiving your order

• Orders sent via a partially tracked service will only have partial tracking. We are not able to provide more information than is currently given online.

• Partially tracked orders will be classed as lost after 12 working days for UK orders, 20 working days for international orders, from the date after the last tracking details are updated. We are not able to repeat or refund your order till this date has passed as there could be an unexpected delay in the delivery which is out of our control. 

• If any item is received whereby the packaging is damaged, please DO NOT sign for or accept delivery of the package and advise us by email to Jason@longbowbb.co.uk quoting your order reference. Any package that is showing signs of damage to the packaging and accepted from the courier will not be covered under our insurance or warranty should anything be missing and/or damaged.

• Upon signing for the delivery you are accepting the correct delivery for your items.

• Please check the tracking number (supplied on the confirmation email) with the courier before contacting us to enquire as to the whereabouts of your package

• If you order a product with a minimum age requirement, by ordering you confirm that you are of the required age.

• UKARA / VCR Act:  If you order a product that comes under the VCR act 2007, you will be required to have a UKARA license other valid defence (re-enactors, museum, etc.) or to have the product made compliant to the act.

• We shall have no liability to you for any failure to deliver any goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire explosion or accident.

• Please note that all postage of any item for whatever reason sent back to us will NOT be refunded, however in the case of faulty products, damaged products or any situation that requires a replacement, postage back to you will be covered by us.

• Our courier will attempt to deliver your package twice before returning the package to their local depot (depot details are found on the online link emailed to you from Longbow BB Ltd when your package is sent out). If you fail to collect your package within 4 days from the second attempted delivery, it will be returned to Longbow BB Ltd. Any refunds will be less the cost of the delivery and requests to return the package will be charged the appropriate delivery amount again. The delivery amount will be confirmed at the point of sending. 

• We reserve the right to refuse any sale without prior notification.

• Longbow promotions (including, but not limited to, point accrual systems) are subject to operate for 3 months from point of announcement. Upon expiry of the promotion, any and all unused points will be voided and be of zero value.

• You are responsible for all local charges and taxes for importing goods. If a package is abandoned or destroyed due to fees not being paid, we will not issue a refund.

• Should an order be requested to be delivered to a country where Airsoft and the associated products are illegal, we will not be held responsible for customs seizure of your products. No refund will be issued.

• Legal title to the goods held and/or sent by Longbow BB Ltd shall not pass to the buyer until the seller (Longbow BB Ltd) has been paid in full 

• When buying parts from Longbow BB Ltd, you confirm you have the required ability to install and tech your airsoft replica as required. Longbow BB Ltd do offer a paid for service option for us to look at your rifle and try to solve any issues you maybe having. We need to manage your expectations as we (Longbow BB Ltd) are unable to provide extensive hours of tech advice for parts purchased that have been installed by yourself. All parts are inspected before dispatch to ensure product quality.

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Product Warranty

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• All damaged deliveries or shortages must be reported within 24 hours of receipt.

• Warranty periods for our products will apply for all items from the date of the purchase and are as follows:

• 6 months: Spring powered rifles - All or any issues must be reported within 24 hours of receipt

• Alterations of any part of a Rifle or pistol,  that has not been carried out by a Longbow BB Ltd technician, will invalidate any warranty

• ​6 months: AEG products - All or any issues must be reported within 24 hours of receipt. All AEG rifles are tested to ensure correct function before dispatch.

• 1 month Warranty is given on gas powered Realistic imitation Firearms (RIFS) & Gas powered magazines - incorrect gas usage, misuse or negligence by the user will invalidate any warranty. 

• Converting and Running any Gas Blow Back item on HPA or any other air source other than Green Gas (or Co2 where the magazine/rifle is supplied with a Co2 Magazine by the manufacturer) will invalidate your warranty.

• When you return an item always return a copy of your invoice and a note of your name, address, tel number and a brief description of why you are returning it.

• In the unlikely event that your new purchase is faulty then please contact us within 7 days from receipt to discuss your problem. In the event that the product is indeed faulty and warrants a replacement, the original product must first be returned to us for inspection. Once our staff and engineer confirm the fault, at our discretion a replacement may then be arranged.

• No refunds or replacements will be given on any product that has been damaged by negligence, carelessness or misuse. In these cases, all warranty on the product is voided.

• No refunds or replacements can be given in the event of a non-receipt claim after 2 weeks (14 days) from the courier/postal services recorded delivery date. Longbow BB Ltd use tracked services meaning delivery dates are recorded by the courier/postal service used.

• Unwanted products must be returned to us within 7 days with a letter explaining the situation and must be, un-opened, un-used and in the original, undamaged packaging missing no items from the packaging including any complimentary items (complimentary BB's where applicable for example) and the original invoice. If opened or used in anyway, the item cannot be returned.

• You are responsible for return postage costs.

• Under no circumstances should you attempt to disassemble any products purchased from us yourself - doing so will invalidate your warranty

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Change of Mind Cancellations

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You can return your purchase at any time either before or up to 14 working days following the day you receive the goods by:

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• emailing us at jason@longbowbb.co.uk if you ordered a product online (subject or title line of your email 'Returns').

• Please include your full contact details and details of the return.

• Postage back to us will not be covered.

• Refunds will only be made after the purchase item/s are returned to us.

• Your returned product must be complete and in 'as new' condition e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging. It must not have been used in any way. It should be returned with the original box, packing and accessories you received with it. Any 'Free Gifts' received with the product must also be returned.

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Refunds

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All refunds and cancellations will be subject to 8% of the order value being retained by Longbow BB Ltd. We have had to implement this as fees charged to Longbow BB Ltd for each transaction ARE NOT refunded to Longbow BB Ltd when we issue a refund.

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We cannot cancel your purchase when:

• you have used the product in any way,

• any irreplaceable seal has been broken,

• the goods were a special order to your specification (ie. VCR paintjob) or specially ordered for you.

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• Whilst the goods are in your possession, you must take reasonable care of them and not use them.

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Conditions of the Warranty

• Original receipt required as proof of purchase. No products will be worked on under these terms without original proof of purchase.

 

Exclusions

• Our warranty cover does not include:

• Any transportation costs incurred in transporting the item back to us for repair

• Any breakages and faults as a result of accidental/negligent damage or misuse

• Any routine maintenance required

• Any faults arising from any repairs not previously carried out by Longbow BB Ltd

• Any upgrades that have been installed in the product other than those done by our staff

• Any faults arising from the use of poor quality sub standard BB's (recognised quality bbs: Longbow, Tokyo Marui & Excel)

• Any faults arising through using incorrect lubricant

• Any faults arising through using incorrect quantities of lubricant

• Any faults arising from a gas replica/product being used with the wrong gas

• Any faults caused by the product being altered or adjusted in any way from its original format (unless carried out by our engineers)

• Any gas blow back products being run or modified to run on HPA or any other alternative gas propulsion system

 

Gas guns:

• Do not store BB’s in magazines over a long period of time.
  Do not store gas in magazines over a long period of time.
  Do not use in the cold. Gas products will not work well/at all in the cold.

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Longbow BB Ltd may change the terms and conditions of our warranty from time to time as may be required.

Item Descriptions may be updated as and when required without prior warning. Any customers affected by such item description updates will be notified by email if the item has not yet been dispatched and they will be able to cancel their pre-order without penalty. This does not include any updates that are out of Longbow BB Ltd's control such as expected arrival due to manufacturer/transport delays.

English law governs these conditions of use and any dispute connected with this site is subject to the exclusive jurisdiction of the English courts.

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Registered Address:

Blue House Farm Office

Brentwood Road

West Horndon

Essex

CM13 3LX

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